How does hospital claiming work?

When you’re admitted to a private or public hospital, simply let them know that you currently have a policy with

Your hospital account will then be sent directly to for us to assess on your behalf.

Just be aware that you might be sent invoices for any specialist services you received while you’re in hospital - likely to be things such as things like anaesthetists or assisting surgeons. These Medical services require a separate claiming process. 
What does ‘contract’ hospital mean?
A contract hospital is a private hospital with which we have a direct billing agreement. We have agreements with nearly every private hospital in Australia. 

Please note: each policy varies and have different exclusions and restrictions with regards to your hospital cover. Please refer to the going to hospitaguide to ensure you are aware of how it works.



Have you heard the word?

On 1 July 2021, will join forces with Frank Health Insurance.

Learn more about upcoming important dates that will affect claiming here.