- Frank + health.com.au
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
How does medical claiming work?
If you've got this far, you're probably looking for help to making a claim for medical services provided in a hospital or day facility.
If your doctor uses the Access Gap Cover scheme, you don’t need to worry about claiming. Your doctor will do this for you. This is what we prefer, as it's much easier, but it's totally up to your doctor. If your doctor doesn’t use the scheme, you'll have to lodge your medical claims with Medicare. This happens via one of the following methods:
- The old fashioned way, by taking your paid invoices in person at a Medicare branch. Let them know you want to submit a Two Way Claim (which means that you’re claiming both through health.com.au and the Medicare system). Be aware this will take them around a month to complete, but you won't have to do any follow up with health.com.au.
- Alternatively, you can ask for a statement of benefit on the spot, and send this to us for claiming. Medicare don’t always forward this and it can take around 8 weeks for them to process, so it's way faster and more reliable if you send it directly to us.
- Or, lodge your medical claims through the Medicare Express Plus App, and then forward us the statement of benefit that's issued to you via your myGov account.
The Medicare Express App is the quickest way for to get what you're owed if it's difficult to get to a Medicare branch, especially if you already have a myGov online account linked to your Medicare account.
If you haven't done this yet, you can do it all from home but you may need a number of pieces of ID on hand, including your Medicare card. Visit myGov to get this started, or login immediately if you already have an account.
When you’ve got your MyGov account linked to Medicare online, you can download the Medicare Express mobile App: and once that’s set up, you can use it to take a photo of your paid invoice, upload it to Medicare that way.
Medicare will assess it within three days and issue you a statement of benefit either via post or via myGov online letters if you have this selected under your Medicare letter preferences. This is what we’ll need to process your claim. Just drop us a line with the statement attached.
Please note: An online claims history available through Medicare online is unsuitable for the purposes of claiming with health.com.au as stated at the end of this document in frustratingly small letters.
Have you heard the word?
On 1 July 2021, health.com.au will join forces with Frank Health Insurance.
Learn more about upcoming important dates that will affect claiming here.