with Kieser

Telehealth for customers

While social distancing measures are in place, it’s important that customers can continue to safely receive treatment. As part of our COVID-19 customer support, we’ve introduced telehealth extras benefits for a range of services. These were initially available until 30 September 2020, but we have now extended them until 31 March 2021 to continue supporting customers through the changing COVID-19 situation. Learn more about telehealth services here.

No out of pocket telehealth physio

In partnership with Kieser, customers with extras will have access to telehealth physiotherapy with no out of pocket costs up to your annual limits. 

Kieser is an innovative program that integrates the benefits of physiotherapy, rehabilitation and strength training.

Kieser offers evidence based and individual programs, with a network of 270 health professionals through Australia.


Access to Kieser Konnect App

All customers (on any cover type) also have access to the Kieser Konnect app, featuring video strength and conditioning programs compiled by Kieser’s physiotherapists. Your program in the app can even be individually tailored, following a telehealth consultation with a Kieser physiotherapist.

You can download the Kieser Konnect app from the App Store on iOS devices, or the Google Play Store for android devices.

You'll need to use the same email address that we have on file as part of your membership.

After you download the app onto your device, you'll be asked for the following details:

  • First name
  • Last name
  • Date of Birth
  • Customer Number 
  • Reference number (if this is not applicable to you, just leave this area blank).

All members on your policy can access the app using the same customer number and email address.

Book your initial assessment now