with Kieser

Telehealth for customers

Big news! As social distancing measures are in place, it’s important that customers can get necessary treatment, safely and effectively. So as part of our COVID-19 customer support, we’ve introduced a wide range of new telehealth ancillary benefits for a wide range of services. 

Telehealth services available 

In line with your level of cover, customers with extras cover can access benefits for telehealth consultations for:

  • Physiotherapy
  • Exercise physiology
  • Speech therapy
  • Antenatal and postnatal classes
  • Psychology
  • Occupational therapy
  • Dietetics
  • Diabetes education consultations

Benefits for telehealth services will be available until 30 September 2020. At that stage, we’ll reassess the pandemic situation, to determine if we need to extend that date. 

No out of pocket telehealth physio

In partnership with Kieser, members will have access to telehealth physiotherapy with no out of pocket costs up to your annual limits. 

Kieser is an innovative program that integrates the benefits of physiotherapy, rehabilitation and strength training.

Kieser offers evidence based and individual programs, with a network of 270 health professionals through Australia.


Access to Kieser Konnect App

Our customers also get access to the Kieser Konnect app that has video strength and conditioning programs compiled by Kieser’s physiotherapists. Your program in the app can be individually tailored, following a telehealth consultation with a Kieser physiotherapist.

You can download the Kieser Konnect app from the App Store on iOS devices, or the Google Play Store for android devices.

You'll need to use the same email address that we have on file as part of your membership.

After you download the app onto your device, you'll be asked for the following details:

  • First name
  • Last name
  • Date of Birth
  • Customer Number 
  • Reference number (if this is not applicable to you, just leave this area blank).

All members on your policy can access the app using the same customer number and email address.

Book your initial assessment now