- Frank + health.com.au
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
What am I covered for?
When checking your hospital cover, anything that doesn’t appear in the ‘exclusions’ list is covered under your insurance. For example, take a look at the list of exclusions on a Bronze level of cover below:
Exclusions on Bronze:
- Assisted reproductive services
- Back, neck and spine
- Dental surgery
- Dialysis for chronic kidney failure
- Heart and vascular system
- Implantation of hearing devices
- Insulin pumps
- Joint replacements
- Lung and chest
- Pain management with a device
- Plastic and reconstructive surgery
- Podiatric surgery
- Pregnancy, birth and neonates
- Sleep studies
- Weight loss surgery
Anything appearing in the list is not covered under on a Bronze level of cover. Of course, as you move to higher levels of cover, the list of exclusions becomes smaller.
If you’re looking to have a procedure done in a private hospital that is an exclusion on your current level of cover, health.com.au cannot cover any part of the admission, including the theatre and the actual accommodation itself.
My procedure/surgery isn't listed as an exclusion. Heavens above! What happens next?
You’ll need to pay your excess to the hospital in order to be covered for your stay, and time spent in theatre. You’re also covered for the scheduled fees (a retail price set by the government) for the main surgical item numbers, the anaesthetist, and the assistant (if applicable). Any out of pockets above the scheduled fee are set by the individual professionals themselves, and you’ll need to consult them prior to your admission as to what these will be, and when they'll need to be paid.
What is a restriction?
Anything listed as a restriction or public only on your cover means health.com.au can pay default benefits towards your stay. Default benefits (commonly referred to as shared room rates) differ from state to state. They’re usually the equivalent to the public shared ward rates. For example, take a look at the list of restrictions on a Bronze level of cover.
Restrictions on Bronze:
- Psychiatric services
- Palliative care
If you’re heading into hospital for a service that is restricted on your cover, make sure to consult your hospital beforehand to find out how much out of pocket you’ll need to pay towards the accommodation for your admission.
Have you heard the word?
On 1 July 2021, health.com.au will join forces with Frank Health Insurance.
Learn more about the upcoming cover changes here.