HICAPS & iSOFT explained

Claiming your extras with health.com.au are very simple. You can either make use of your healthcare providers’ HICAPS, iSOFT system or claim online through our website.
The HICAPS and iSOFT system allows you to claim during your appointment with your healthcare provider (like your dentist or optometrist):

  • Swipe your Claims Card through an EFTPOS style terminal and any entitlements will be automatically authorised and paid
  • If there is a difference between your Extras benefit and the fee charged by your provider then you will need to pay this at the time.

If your provider doesn't have HICAPS, iSOFT or it's not an option for any reason, you will have to pay upfront and make sure you keep invoice for online claiming.

*Keep in mind the HICAPS or iSOFT receipt is not sufficient, we will need the full tax invoice to assess the claim on our end.