Important dates

There’s a few key dates during the transition to Frank that may affect when you will be able to claim and log into your account.


Key dates you should know:


24 June 2021

  • Final date that claims will be processed before temporary claims downtime.
  • Final date that you will be able to access your online account details. If you need copies of any important messages, please download them before this date.
  • Final date to update address details (if you need to) in order to receive Frank membership card.


25 June – 1 July 2021

  • Data transition period – claims unable to be processed and online account access unavailable.


1 July 2021

  • has now officially transitioned into Frank.
  • Able to activate online account with Frank. Instructions on how to register and set up your new account will be sent to you closer to 1 July.
  • Photo claiming with Frank will be available: (including claims for any services used during the transition period).
  • New member cards posted to customers transferring to Frank.


8 July 2021 (approx. postie/location dependent)

  • New Frank member card arrives in the mail. Members are able to claim on the spot for treatments using their card.
  • Keep an eye on Frank's website and social media for updates on when your tax statement will be available to download from the Frank member area.


Not sure about the dates?
Please get in touch. There’s a lot of numbers and info flying around, so we’re here to help clarify anything you’re not sure on.


Want to know more?

Learn more about the upcoming changes at here