Important dates

There’s a few key dates during the transition to Frank that may affect when you will be able to claim and log into your account.


Key dates you should know:


24 June 2021

  • Final date that claims will be processed before temporary claims downtime. This includes HICAPS claiming.
  • Final date that you will be able to access your online account details. If you need copies of any important messages, please download them before this date.
  • Final date to update address details (if you need to) in order to receive Frank membership card


24 June – 1 July 2021

  • Data transition period – claims unable to be processed and online account access unavailable.


1 July 2021

  • Able to activate online account with Frank
  • Online claiming with Frank will be available again
  • has now officially transitioned into Frank
  • New member cards posted to customers transferring to Frank


8 July 2021 (approx. postie/location dependent)

  • New Frank member card arrives in the mail. Members are able to claim on the spot for treatments using their card.


Not sure about the dates?
Please get in touch. There’s a lot of numbers and info flying around, so we’re here to help clarify anything you’re not sure on.


Want to know more?

Learn more about the upcoming changes at here