- Frank + health.com.au
- Claiming
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Cover
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
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Extras
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Forms
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Hospital
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Pregnancy
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Payments
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Premium Review
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
- OVHC
- Tax
- Contact
I can’t use my cover like I used to...
With everything changing due to COVID-19, we’ve acted as quickly as possible to support our customers. This has included options such as the premium increase postponement, extended policy suspension options, and telehealth benefits on services including physio, psychology and more.
Given many service providers closed and customers couldn’t claim on some extras services, we added new telehealth options so we could continue to cover and pay benefits to customers. At health.com.au, extras annual limits run per calendar year.
Throughout this period, we’ve continued to fund critical treatments and surgeries included in Hospital covers, such as heart failure, cardiac surgery, infants at risk, neurosurgery, dialysis, pregnancy, oncology and chemotherapy treatment etc.
health.com.au has been providing cover to all customers with hospital cover for COVID-19 related hospitalisations, regardless of level of cover, provided any applicable waiting periods have been served. This benefit is in place until 31 March 2021.
Take a look at our article on the value of private health insurance in a pandemic here.