I can’t use my cover like I used to...

With everything changing due to COVID-19, we’ve acted as quickly as possible to support our customers. This has included options such as the premium increase postponement, extended policy suspension options, and telehealth benefits on services including physio, psychology and more.

Given many service providers closed and customers couldn’t claim on some extras services, we added new telehealth options so we could continue to cover and pay benefits to customers. At health.com.au, extras annual limits run per calendar year. 

Throughout this period, we’ve continued to fund critical treatments and surgeries included in Hospital covers, such as heart failure, cardiac surgery, infants at risk, neurosurgery, dialysis, pregnancy, oncology and chemotherapy treatment etc.

health.com.au has been providing cover to all customers with hospital cover for COVID-19 related hospitalisations, regardless of level of cover, provided any applicable waiting periods have been served. This benefit is in place until 31 March 2021.

Take a look at our article on the value of private health insurance in a pandemic here.