- Frank + health.com.au
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
Why does my premium change every year?
Every year, all private health insurers review their premiums. Increases are due to a range of factors, including:
- Increased use and cost of health services.
- Advances in costly medical technology and treatments.
- Australia’s ageing population.
- An increase in people living with chronic health conditions.
To combat these rises in costs and to ensure customers can continue to receive adequate coverage, health funds will adjust their premiums.
How will I know about my new premium
health.com.au will notify customers via email prior to the changes.
You’ll also receive a copy of your PHIS (Private Health Insurance Statement) outlining details of your cover. Please Note: The price shown on a PHIS excludes any LHC loading, government rebate or discounts applied, so it may not reflect your actual premium. For more information on how to read a PHIS here.
Avoid missing any important information and check your contact details are up to date, by logging in to your account here. You’ll also find a copy of important emails in your messages folder.
How is my premium change calculated?
We review the premium of each product individually and make changes based on the type of product (e.g. hospital or extras, level of cover), claiming activities and the state that customers live in. These changes are needed to make sure the fund and our products are sustainable, and we can keep paying claims. The rebate amounts contributed by the government also change with each premium review.